Refund and Returns Policy
Overview
Thank you for shopping at yalero. We appreciate your business and want to ensure you are satisfied with your purchase. This policy outlines the terms and conditions for refunds and returns on products purchased from our website.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide the receipt or proof of purchase.
Timeframe for Returns
You have 30 calendar days from the date of delivery to request a return. If 30 days have passed since your delivery date, we cannot offer you a refund or exchange.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Items marked as final sale or clearance
Return Process
To initiate a return, please contact our customer service team at [email protected] or +1 (689) 946-7255. You will need to provide your order number and reason for the return. Once your return is approved, we will provide instructions on how and where to send your package.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected] or +1 (689) 946-7255and we will provide further instructions.
Contact Information
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +1 (689) 946-7255
- Address: 7683 West Jefferson Way, Orlando, Florida 32884, United States
- Website: https://www.yalero.store